Refund policy

30-day happiness guarantee

If something isn't right, message us within 30 days of delivery and we'll make it right with a replacement or a refund.

How to start a return or claim

Email findadriandimac@gmail.com with your order number, what went wrong and a photo if the item arrived damaged or defective. A real person replies within 24 hours, Monday to Friday. Please don't send items back until we've replied with instructions, because returns sent without contacting us first can't be processed.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, we'll send a free replacement or a full refund. You won't need to pay return shipping.

Changed your mind

Unused items in their original condition can be returned within 30 days of delivery. Return shipping is paid by the customer. Once we receive and check the item, we refund the item price to your original payment method.

Refunds

Approved refunds go back to your original payment method within 5-10 business days. Original shipping charges are not refundable unless the item was damaged, defective or incorrect.

Lost or delayed orders

If your tracking hasn't updated for 10 days or your order hasn't arrived within 30 days, contact us and we'll reship it or refund it.